Privacy Policy

Updated: 21 Sep 2025

Weight Control Services is committed to protecting your privacy and ensuring that your personal information is handled in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We have been providing bariatric surgery and related health services from our current location for over 25 years. In addition to specialist surgical care, we have in-house allied health professionals who support our patients before and after surgery, and we sell vitamins and supplements over the counter in our clinic.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, date of birth, phone number, email address, Medicare number, health fund details, emergency contact information.
• Health Information: Medical history, surgical records, pathology and imaging results, diet and exercise information, consultation notes from our surgeons and allied health team.
• Transaction Information: Purchase history for vitamins, supplements, and other products sold in our clinic.
• Payment Information: Credit/debit card details or bank account information (processed securely by payment providers).
• Technical Information: IP address, browser type, device information, and cookies (see Use of Cookies section).

2. How We Use Your Information

We use your information to:

• Provide bariatric surgery, pre- and post-operative care, and allied health services.
• Schedule and manage appointments.
• Process payments for services and in-clinic purchases.
• Communicate with you about your care, appointments, and relevant health updates.
• Send educational resources related to bariatric health and nutrition.
• Comply with legal and regulatory requirements.
• Improve our services and patient experience.

3. Use of Cookies

We use cookies and similar technologies to improve your experience on our website, analyse usage, and deliver relevant advertising. You can disable cookies through your browser settings; however, some parts of our website may not function properly without them.

4. Third Party Marketing and Analytics

We do not sell your personal information to third parties. Any third-party marketing or analytics partners we work with are contractually required to protect your information and use it only for the purposes outlined in this policy.

We may use personal information to create custom audiences on advertising platforms. This allows us to display relevant marketing to you or to others with similar interests. This process may involve sharing identifiers in a hashed format with the platform. These platforms are only permitted to use this information for the purpose of matching to our audiences and delivering our ads.

You can opt out of certain analytics and marketing tracking at any time by adjusting your browser or device settings, by following the unsubscribe or opt-out instructions in our communications, or by emailing or contacting our reception.

Marketing Communications Consent

By checking the relevant box, you consent to receive marketing communications from Weight Control Services regarding its products and services. These communications may be sent via phone calls, text messages, newsletters, and emails, and may use automated technology. Consent to be contacted is not a condition of purchase of any goods or services. You may opt out at any time by following the unsubscribe links in our emails or by replying “STOP” to text messages.

5. How Your Information is Protected

We take the security of your personal information seriously. We use a combination of administrative, technical, and physical safeguards to protect your data from unauthorised access, use, alteration, or disclosure. This includes secure electronic medical records systems, staff training on privacy obligations, and limiting access to information on a need-to-know basis.

6. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information.
• Request corrections to inaccurate or incomplete information.
• Withdraw consent for certain uses of your data.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

7. Sharing Your Information

We may share your personal information with:

• Other health professionals involved in your care (with your consent or as required by law).
• Diagnostic and pathology providers.
• Health funds and Medicare for billing purposes.
• IT service providers and data storage services.
• Regulatory authorities, where legally required.

8. Retention of Information

We retain personal information for as long as it is needed to provide services to you and as required by law. Health records are kept in accordance with applicable medical record retention requirements.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Weight Control Services

Phone: (02) 8711-0134
Email: nsw@circleofcare.com.au